Cultural competency in the workplace is no longer an organizational skill or luxury – it’s a necessity. “Going global” is a norm in today’s corporate marketplace. In just nine years, nearly half of the world’s largest enterprises will be based in emerging markets, challenging organizations to evolve at interpersonal levels in addition to business ones.
We’ve all experienced miscommunications with colleagues or interpreted a co-worker’s actions and intentions wrongly. The potential for these corporate miscues skyrockets as organizations become more global and integrate different cultures into their environments – and the consequences can have a much greater impact.
Forward-thinking companies are leveraging the melting pot of cultures within their walls to become more competitive. Here’s how they’re doing it:
1. Learning, Learning, Learning
There’s a lot to learn about cultural competency in the workplace, and the more employees know and experience, the more effective they’ll be in intercultural situations. Where can employees start this learning process? Cultural competency research and resources. Our new white paper has plenty of them for you to take a look at!
2. Using Empathy
A little knowledge is a dangerous thing, and this is certainly the case when applying cultural competency in the workplace. What works in one business dealing may not be appropriate for the next. It’s important to take a step back in any corporate setting and be mindful of what the cultural dynamic is and how to operate within it.
These are just starting points. A workforce’s need for cultural competency is only going to increase, and organizations that find practical and cost-effective ways of developing it gain a sizable advantage in capitalizing on global expansion.
Read our white paper, “Cultural Competency – You Can’t Go Global Without It,” to learn more strategies for developing cultural competency in the workplace.